How does LED Neon Differ From Traditional Neon
BLUF: Lighter, less expensive, more energy efficient, and better for the environment.
While both technologies create brilliant lighting effects, the LED neon vs neon are very different technologies. LED Neon signs are lighter because there is no glass, which contributes to the durability of the sign, and brings down the cost to repair. It also allows for sweet features like our dimmer and color changer.
How much do signs weigh?
LED neon is much lighter than traditional neon! Most of our signs weigh between between 6-11 lbs, so they can be hung on the wall very easily.
How can I mount my new sign?
Each order includes options for mounting via a set of mounting screws and drywall anchors. If you’d like a more temporary option, we find that 3M Command Strips work well. Just make sure that you select strips that can support the weight of your sign.
What does my sign come with?
When opening your box, you'll find more than your beautiful sign! All our signs come with a mounting kit.
We'll also provide a small touch dimmer to turn on and off and control the brightness. If you’ve ordered a remote dimmer, you’ll find that included as well.
Can I use my new light sign outdoors?
Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold or be placed in locations such where they might get wet.
If you need a sign that can be placed outside on a permanent basis, please reach out to us. We can work with you to design a custom weatherproof sign that will meet your needs.
How long will my sign last?
Like other LED bulbs, you can expect your sign to last a significant amount of time. Signs will last for around 40,000 hours. That's 4 years of continuous illumination! All of our signs come with a built-in dimmer switch, too. Dimming your light will not only create the right ambiance for your room, but can also help the light last even longer.
Where are your signs made?
We have manufacturing partners in the US, Mexico, and China. While we would like to make all of our signs in the US, due to manufacturing capacity and capabilities, we can't at this time. Not to worry, we're working on moving all our production to the US as we grow!
Shipping, Returns, and Warranty
What is your lead time?
Every piece is 100% handmade, so we need some time to create them at the highest standard.
In general, it takes 2 to 4 weeks to produce and deliver your beautiful piece after payment. Depending on the demand we have, we also offer expedited shipping. Reach out to us before placing your order and we can confirm dates.
If you need your sign for an event or a special date, please make sure to contact us! We'll do our best to deliver the sign on time.
What does the warranty cover?
We offer an industry leading 2-year warranty with all our LED neon signs.
However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
Please contact us if you have any issues with your signs. Customer satisfaction is our number one priority we'll do our best to find a solution to any problem you might have with your sign.
What if my sign is damaged in transit?
We do our best to pack signs with care so that they arrive to you in perfect condition. Sometimes, carriers can be a bit rough with packages and your sign may arrive damaged. If it does, please reach out to us and we'll get a replacement on the way in no time!
What is your return policy?
Due to the handmade nature of each sign, Mach X Designs offers returns and refunds for faulty products only. In the unlikely event you are dissatisfied with your purchase we will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending, and is at the sole discretion of Mach X Designs.